Report a missed bin collection

Find out what to do if you think we've missed your bin collection.

Use this service to tell us that we didn't pick up your bin on its collection day.

Alternatively, call 0300 123 0900

A new charge for missed bins will take effect from 27 September 2021. View the missed bin charge FAQ.

Before you start

Check our bin collection calendar to make sure your bin went out on the correct day.

Possible reasons your bin wasn't collected

Bin not out on time

Bins will be collected from 5.45am. Please ensure your bin is out before this time, ideally put your bin out the night before.

Bin not placed at kerbside/normal collection point

Unless an Assisted Collection (permit) has been approved, you are required to present your bins for collection at the kerbside or an arranged collection point.

Contaminated items

Please ensure you have disposed of rubbish in the correct recycling bin. Check what goes in your bins.

Bin too heavy

There is a risk of damaging the bin when emptying if it is too heavy. Do not overfill and ensure the lid closes.

More than one bin presented

Green bins: You must qualify for a second bin before it will be picked up.

Other bins: Households are limited to a maximum of two bins of any colour.

Bin lid open

If the bin lid cannot close due to excess waste then the bin may be damaged during tipping. Please ensure you remove excess waste and close bin properly. Crew will not put their hands in bins to remove waste.

Not an approved bin

Waste will not be collected unless it is in a South Ayrshire Council bin. Please ensure you place waste in correct bin.