Births, marriages and deaths
Please note as of Monday 23 March 2020, there will be no public access to the registration office.
Birth Registrations
Parent(s) of any new born child who require to register their baby should contact Ayr registration office on: 01292 617617 to provide preliminary details prior to an appointment being made to attend.
Business hours are as follows:
- Monday: 08:45 - 16:45
- Tuesday: 08:45 - 16:45
- Wednesday: 10:00 - 16:45
- Thursday: 08:45 - 16:45
- Friday: 08:45 - 16:00
Please note that the service will be unavailable between 12:30 and 13:30 Monday to Friday.
Marriages and Civil Partnerships
As from Friday 17th December 2021, the maximum number of attendees at a marriage or civil partnership at Ayr Registration Office is 12. This number has been calculated to comply with the 2 metre distancing rule as regulated by Scottish Government.
Further guidance on marriages during coronavirus can be found on: https://www.gov.scot
To book a civil ceremony or give notice to marriage or civil partnership, please contact the registration office on: 01292 617617 or ayr.registrars@south-ayrshire.gov.uk
All forms can be downloaded from the South Ayrshire Council website: www.south-ayrshire.gov.uk/marriages
Please note: Couples must give the minimum 29 days notice period from when the notices are received and processed by the registration office.
Test and Protect
Test and Protect was launched across Scotland and aims to prevent the spread of COVID-19 in the community.
We therefore need to gather contact information from customers and visitors at our premises which may be passed to the NHS Test and Protect Service, in the event that an incidence of COVID-19 is subsequently identified for a visitor who attended the premises. The information that you provide will be held securely, and then destroyed after 21 days. The information will only be used if requested by NHS Scotland or statutory partners.
You will be asked to complete and return a Contact Details Form listing the contact details for those attending your ceremony.
Further information regarding the lawful basis for processing your personal data and information regarding your data protection rights can be found on the Council's website: https://www.south-ayrshire.gov.uk/privacy-notices/documents/pn%2020200423%20covid%2019%20v3.1.pdf or on the NHS website at: https://www.informationgovernance.scot.nhs.uk
Deaths
Death registrations will continue to be carried out remotely, by telephone until further notice. To make arrangements to register a death, please telephone: 01292 617617
Tell Us Once
Tell Us Once is a free service offered by HM Government.
When someone has died, there are lots of things that need to be done, at a time when you probably least feel like doing them.
Tell Us Once is voluntary to use and very helpful. It enables you to report a death only once, telling central and local government services securely and confidentially without you having to inform them individually.
Many services can be notified and these include:
• The local council - to update services such as Council Housing, Housing Benefit, Council Tax, and remove the person from the Electoral Register
• HM Revenue and Customs (HMRC) - to deal with personal tax and to update regarding Child Benefit and Tax Credits claims (contact HMRC separately for business taxes, like VAT)
• Department for Work and Pensions (DWP) - to update benefits information for example: State Pension, Universal Credit
• Passport Office - to cancel a British passport
• Driver and Vehicle Licensing Agency (DVLA) - to cancel a driving licence and to remove registered keeper details, possibly for up to five vehicles
• Public Sector or Armed Forces Pension Schemes - to update pension records
How to use the service
After you have registered the death the Registrar will provide you with a unique Tell Us Once reference number, which will enable you to access the service online via GOV.UK at: https://www.gov.uk/after-a-death or via our telephony service 0800 085 7308.
It will help you to have all the relevant information listed below about the person before using Tell Us Once:
• date of birth
• address of the deceased
• National Insurance number
• driving licence number
• vehicle registration number
• passport number
You will also need:
• details of any benefits or entitlements they were receiving, for example State Pension, Universal Credit
• details of any local council services they were receiving, for example Adult Social Services, Blue Badge
• the name and address of their next of kin
• the name and address of any surviving spouse or civil partner
• the name, address and contact details of the person or company dealing with their estate (property, belongings and money), known as their 'executor' or 'administrator'
• details of any public sector or armed forces pension schemes they were getting or paying into
Please note:
- Permission is required from the next of kin, the executor, the administrator and anyone who was claiming benefits or entitlements jointly with the person who died, before you give their details.
-There is no need to follow-up contact after you have used Tell Us Once unless you don't receive a confirmation from the relevant department after a reasonable period of time, in most cases a calendar month.
- Once the various agencies informed by Tell Us Once have received notification of the death, they will make any further contact if necessary with the bereaved family.
- Tell Us Once is not a claim to benefit, therefore please contact GOV.UK or the relevant department for advice.
- Tell Us Once does not notify any commercial organisations of the death and cannot arrange for redirection of post.
Extracts
To order certificates, telephone: 01292 617617. Please note: Payment must be made at the time of ordering.
Funeral Support Payment
Funeral Support Payment helps pay for funeral costs if you live in Scotland and are eligible. It will not usually cover the full cost of the funeral but should help pay some costs. It can be paid either to you or your funeral director. Applications must be received within 6 months of the funeral. However, you can apply late if the reason for the delay is due to COVID-19. To check if you are eligible for the Funeral Support Payment and to apply online, go to: https://www.mygov.scot/funeral-support-payment/
You can also apply over the phone by calling 0800 182 2222 and requesting a call back.
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