Customers at the heart of what we do

Ensuring that the quality of services and the customer experience is the best that it can be, while encouraging and supporting customers to be more flexible and to work with us to deliver sustainable services.

Golf South Ayrshire Commercialisation

This project will identify commercial opportunities for Golf South Ayrshire which contribute to the vision and objectives in the Council's golf strategy. A range of opportunities will be considered, including hole sponsorship and corporate packages.

Housing - Customer Self Service

The aim of this project is to develop and progress housing transformation activity to increase the range of online housing services and enable customers to interact digitally with the service. Self-service as a communications channel is rapidly becoming an industry must have tool, as it provides customers with the facilities to manage their own accounts.

Property Maintenance - Introduction of Work Scheduling

This project is about equipping Property Maintenance operatives with a digital work scheduling system. The idea behind the project is to move Property Maintenance staff to a place where their work and updates are provided digitally.

The Promise

The Promise evolved from the Independent Care Review 2016-2020 and is Scotland's commitment to improving outcomes of young people in care. At the heart of The Promise is a commitment to improve outcomes for young people and families. This is a major national policy rooted in transformational change which requires local delivery.