Contact the Information and Advice Hub
Contact us by phone, email, text message, completing an online referral or in person.
Online Referrals
To contact us digitally or on behalf of someone else please complete our online referral/contact form.
Video Appointments
We offer video appointments so you can see our Advisors while they deal with your enquiry. Complete our online referral form above and one of our Advisors can arrange an appointment time for you and send you a link to join.
Text message
Text us on 0749 116 3382, please include your name, a brief description of your enquiry to request a call back. We aim to respond the same day but during busier periods this may be up to 2 working days, please call us if your enquiry is urgent.
Telephone
Telephone us on 0300 123 0900. We are open Monday - Thursday 9am - 4.45pm and Friday 9am - 4pm. You can either speak to a customer services advisor and ask for the Information and Advice Hub; or choose option 2, followed by option 1 to use voice recognition and say "Information and advice".
In person
Our office is open Monday to Thursday 9am - 16:45pm and Friday 9am - 16:00 Information and Advice Hub, 1 - 3 Mainholm Road Ayr, KA8 0QF
In addition we provide a number of Community drop-in services in the following locations:
Venue | Date & Time |
Dundonald Montgomerie Hall Community Centre | First Monday of every month 10 - 12pm |
Troon Old Parish Church | First Tuesday of every month 12 - 2pm |
Prestwick New Life Church, 62 Monkton Road Prestwick | First Friday of every month 12-2:30pm |
Newton Primary School | Every week alternating between Tuesday's and Fridays 1:30pm to 2:30pm |
Care & Share, Riverside Church John Street Ayr | First Wednesday of every month 2pm -4:30pm |
Sandgate Charity Shop Ayr / Foodbank | First Monday of every month 10am -12pm |
Lochside Foodbank | First Thursday of every month 12pm to 2pm |
Castlehill Church Foodbank, 1 Old Hillfoot Road Ayr | First Friday of every month 10am - 12pm |
Milestone Church, Girvan | First Monday of every month 10am - 12pm |
Maybole Carrick Centre, Culzean Road Maybole | First Friday of every month |
Girvan Primary School Food Pantry | Wednesday 9:30am - 12pm |
Glendoune Centre, Girvan | Wednesday 1pm-2:30pm |
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